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Worcestershire Homelessness Prevention Service (HoPES)

The Worcestershire Homelessness Prevention Service (HoPES) is for single people and childless couples across Worcestershire who are at risk of homelessness or rough sleeping. The service can provide advice and support for tenancy issues, housing rights & homelessness, budgeting & benefit take-up, housing-related debt, training & employment and social & community inclusion.
The service can be accessed through the district Housing Options Teams and offers:
A Single Point of Access for all individuals at risk of homelessness – The point of entry for referrals is through each of the district Housing Options Teams in Worcestershire, with a focus on early intervention and prevention.
No Second Night Out Outreach Service – Targeted at people who are spending their first night sleeping rough.
Homeless Prevention Support – Support to individuals at the earliest opportunity to prevent tenancy breakdown or to prevent homelessness from other causes, including a tenancy relations service between a landlord and tenant to ensure tenancy sustainment. Service delivery is limited to 3 months except in exceptional circumstances.
Tenancy Ready Floating Support – Intensive support to people living in emergency or temporary accommodation and people who have recently experienced homelessness. Service delivery is limited to 6 months whilst the customer is living in emergency or temporary accommodation, except in exceptional circumstances. Once rehoused, any further support required can be provided by the homeless prevention support element of the service.
Peer to Peer Advice and Guidance – Direct peer to peer mentoring for homeless individuals.
The Homelessness Prevention Service is available to:
Single people or childless couples over the age of 18 who are found to be homeless in Worcestershire
Adults living in their own accommodation but who are at serious risk of becoming street homeless and who require support to maintain this accommodation which cannot be provided by other prevention services
People who are at risk of eviction and need support to maintain their tenancy
Those newly arrived to the streets (entrenched rough sleepers will receive a “light touch” service)

Drop In Services:

Kidderminster Town Hall, DY10 1DB,  Wednesday 10.00-4.00 and Thursday 10.00-1.00

Axis Youth Hub, Kidderminster DY10 1PF, Thursday 1.00-4.00

Evesham Community Contact Centre, WR11 4SB, Wednesday 10.00-12.00 

Evesham Christian Centre, 12.00-2.00

Malvern Library WR14 2HU, Tuesday 10.00-12.00

Pershore Civic Centre, 10.00-12.00

Redditch JobCentre B97 4DL, Wednesday 1.00-4.00

Redditch Baptist Church, B98 8ER, Thursday 10.00-12.00

Droitwich Community Contact Centre, WR9 8DQ, Tuesday 12.00-3.00


19-21 Park Street, Worcester, , WR5 1AD
Umbrella org:
Caring for Communities and People
Area serviced:
0300 365 0366

Related Information

Subject Definitions

Living quarters provided for public convenience.
The forced removal, by legal means, of a tenant from the leased premise.
Advice for people with housing enquiries.For example,if they are moving property,are waiting to be allocated a local authority property or feel that they are living in sub-standard accomodation.
Volunteer for a community project. Help to improve your local area and the lives of local people by volunteering your time to work on community-based projects. Donating just a few hours each week can make a real difference within your local area.